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Search the FAQ or contact us directly.

About Rewind

Cost estimate

Repair

Replacement device

Compensation

Prepare your old phone

Case & Case ID

Privacy & security

Other

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How can we help you?

About Rewind

Which languages does the app support?

Which phones are supported?

Does a cost estimate cost anything?

Does Rewind decide my compensation?

What is Rewind?

Cost estimate

Why isn't my compensation amount shown in the cost estimate?

How long is my cost estimate valid?

My phone is lost or stolen – what do I do?

What do repair, replacement and individual review mean?

How do I give the document to my insurer?

What is a cost estimate?

Repair

Are the repair prices binding?

How long does a repair take?

Who repairs my phone?

Replacement device

How quickly do I get my replacement phone?

Do I have to send in my broken phone?

Why is the price lower?

Can I choose any model I want?

Are the replacement phones new?

Compensation

Does the amount affect which phone I can choose?

Where do I enter my compensation amount?

Prepare your old phone

Why do I need to do this?

My phone won't start or is lost – how do I turn off Find My?

How do I factory-reset my phone?

How do I turn off Find My iPhone?

Case & Case ID

I've lost my Case ID – what do I do?

How do I retrieve my case again?

What is a Case ID?

Privacy & security

How do I contact you about my data?

What data do you collect?

Other

Live chat – coming soon